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Preamble
In order to process your warranty request as quickly as possible, our After Sales Service needs as much information as possible before contacting the brand concerned. Using the information on this page, you'll find all the documents you need to send us in response to an e-mail requesting as much information as possible about your after-sales service.
Please take the time to check that your brand does not require any specific documents (CF section specific procedures).
If your brand does not appear in the list, please follow the common procedure (CF section common procedure).
We would like to draw your attention to:
File quality (photos must be sharp)
File size (be careful not to exceed 8MB for all attachments)
File format (preferably JPEG and/or PDF)
As soon as we receive your e-mail, we can forward your request to the manufacturer concerned, who will then be the sole decision-maker as to whether or not to take charge of your request (repair, exchange or issue a credit note). Snowleader follows the brand's policy when dealing with after-sales service. If the brand repairs or exchanges the product, we'll send it back to you, and if the brand sends us a credit note, we'll issue a credit note and never a refund.
For information, the turnaround time for an after-sales service is about 4 to 8 weeks. We thank you in advance for your patience and will do our utmost to shorten this delay.
Common procedure
For most brands, you will be asked to provide the following information in order to process your request:
Invoice for product to be returned
Description of the problem
Complete product picture
Photo of defect
If available: photo of product labels
If available: photo of serial number
Specific procedure
However, some brands may require additional information in order to properly respond to your return request. Please check the list below to see if the product in question is included or not. If your brand is listed, please provide the information indicated in the brand-specific table.
| # - D E - H I - M N - Q R - T U - Z |
# - D
| Brand | Items to be supplied |
| ABS |
You can go directly to the ABS website for their overhaul and cartridge refill ex on the following link: |
| ADIDAS | Invoice Problem description Overall picture of product Photo of defect Photo of labels on product Essential: photo of factory code (see attachment) |
| ADVENATE | For airbag backpacks overhaul: Contact Snowleader after-sales service for service rates Other requests: Invoice Problem description Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number |
| AMPLID | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect Indispensable: photo of serial number |
| ARPIN | Invoice Problem description Overall picture of product Photo of defect Essential: photo of item reference (6 digits on label) |
| ARC'TERYX | The elements of the common procedure, as well as your item's label. |
| ARVA |
You can make your service or revision request directly on the following link: |
| ATOMIC | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels Essential: photo of serial number (see attachment) |
| BCA | For AVD, airbag backpacks and cartridge refills: Contact Snowleader after-sales service for service rates Other requests: Invoice Problem description Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number |
| BLACK CROWS | For airbag backpacks overhaul: Contact Snowleader after-sales service for service rates Other requests: Invoice Description of the problem Photo of product in its entirety, front side Photo of entire product rear panel Photo of defect If present: photo of serial number |
| BLACK DIAMOND | For AVD and airbag backpack servicing: Contact Snowleader after-sales service for service rates Other requests: Invoice Problem description Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number |
| BLIZZARD | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If present: photo of serial number |
| CABAÏA |
You can make your warranty claim directly with the brands for fast handling on the following link: https://cabaiateam.typeform.com/to/akLlQlnz?typeform-source=help.cabaia.fr |
| CANDIDE |
You can make your warranty claim directly with the brands for fast handling on the following link: https://www.candide.co/pages/contact Or by e-mail to the following address |
| CAPITA | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If present: photo of serial number |
| CARHARTT | Invoice Problem description Overall picture of product Photo of defect Essential: photos of labels inside the product |
| COROS |
You can make your warranty claim directly with the brands for fast handling on the following link: |
| DPS | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect Indispensable: photo of serial number (located in the middle of the ski) |
| DYNASTAR | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
E - H
| Brand | Items to be supplied |
| EASTPAK | You can apply directly on: https://eu.eastpak.com/en-gb/pages/warranty |
| EVOC SKI | For airbag backpacks overhaul: Contact Snowleader after-sales service for service rates Other requests: Invoice Description of the problem Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number |
| FACTION | Invoice Problem description Photo of complete product front panel Photo of complete product rear side Close-up photo of defect Photo of defect in wide shot Photo of serial number (This is located near the center of the ski and is between 8 and 18 characters long. If you cannot read it, please indicate "illegible". If your ski has a QR code, this is the number) |
| FERRINO | For airbag backpacks overhaul: Contact Snowleader after-sales service for service rates Other requests: Invoice Description of the problem Overall product photo Pooto of defect If available: photos of product labels Indispensable for tents: photo of the DAS code, located on the inside of one of the tarpaulins (see attachment) |
| GARMIN | You can apply directly on: https://www.garmin.com/en-GB/legal/consumer-limited-warranty/ |
| GNU | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect Photo of serial number |
| GO PRO | Contact the brand directly on: https://gopro.com/help/ContactUs |
| HAGAN | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available, photo of serial number |
| HEAD | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
| HOKA | Photo of internal product label Photo of entire product Photo of shoe insoles Photo of visible defect |
| HYDRAPAK | You can apply directly on: https://support.hydrapak.com/hc/en-us/requests/new?ticket_form_id=913128 |
I - M
| Brand | Items to be supplied |
| JONES | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available, photo of serial number |
| K2 | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
| KASTLE | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available, photo of serial number |
| LACROIX | Invoice Problem description Photo of entire product front (ski) Photo of product in its entirety, rear face (ski) Photo of defect If available, photo of serial number |
| La Sportiva | Invoice Photo of entire product Photo of defect Photo of shoe insoles Photo of white label inside shoes |
| LIBTECH | Invoice Problem description Photo of entire product front (ski) Photo of product in its entirety, rear face (ski) Photo of defect If available, photo of serial number |
| LINE | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available, photo of serial number |
| LOOKING FOR WILD |
If your purchase is less than 6 months old: Follow the common procedure. If your purchase is more than 6 months old: You can make your warranty claim directly with the brands for fast handling on the following link: |
| MAJESTY | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available, photo of serial number |
| MAMMUT | For AVD, airbag backpacks and cartridge refills: Contact Snowleader after-sales service for service rates Other requests: Invoice Problem description Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number (Your item will probably be returned to the after-sales service) |
| MILLET | For airbag backpacks overhaul: Contact Snowleader after-sales service for service rates Other requests: Invoice Description of the problem Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number |
| MOONLIGHT | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
| MOVEMENT | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
N - Q
| Brand | Items to be supplied |
| NEMO | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels Indispensable mattresses: photo of serial number (on weld near valve), see attachment) and if the problem concerns a leak, send a photo of the valve Indispensable tent: photo of the serial number (written on the inside pocket of the tent on the safety instructions label) |
| NIDECKER | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for snowboards: Photo of entire product front side Photo of product in its entirety, rear side |
| NIKE | Invoice Problem description Overall picture of product Photo of defect Essential: photos of labels on product for factory code (see attachment) |
| NITRO | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for snowboards: Photo of entire product front side Photo of product in its entirety, rear side |
| NORRONA | Invoice Problem description Overall picture of product Photo of defect Essential: photos of labels on product for factory code |
| ON RUNNING | Invoice Problem description Overall picture of product Photo of defect Essential: photos of labels on product for factory code |
| OPTIMUS | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels Indispensable: photo of serial number |
| ORTOVOX |
For AVD: https://www.ortovox.com/int-en/service/warranty-complaints |
| PATAGONIA |
For all inquiries: Follow the common procedure, accompanied by the label number (see below) Essential: white label with "STY" and "PO" numbers |
| PETZL | You can apply directly on: https://www.petzl.com/GB/en/Sport/Contact |
| PIEPS | For AVD, airbag backpacks and cartridge refills: Contact Snowleader after-sales service for service rates Other requests: Invoice Problem description Overall photo of product Photo of defect If available: photos of product labels If available: photo of serial number (Your item will probably be returned to the after-sales service) |
| POLAR |
You can make your warranty claim directly with the brands for fast handling on the following link: |
R - T
| Brand | Items to be supplied |
| RAINS |
In addition to the common procedure: A photo of your product label, including batch number |
| ROSSIGNOL | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
| ROXY SKI | Invoice Problem description Photo of complete product front panel Photo of complete product rear side Close-up photo of defect Photo of defect in wide shot Photo of serial number (This is located near the center of the ski and is between 8 and 18 characters long. If you cannot read it, please indicate "illegible". If your ski has a QR code, this is the number) |
| ROXY SNOWBOARD | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available, photo of serial number |
| SALOMON | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels Essential: photo of serial number (see attachment) |
| SANDQVIST | Follow the common procedure, specifying your product's tag code (available inside the bag). |
| SCOTT |
For problems related to BOA: You can make your warranty claim directly with the brands for fast handling on the following link: https://www.boafit.com/en-gb/support/warranty
Follow the common procedure. |
| SILVA | You can apply directly on: http://www.scandinalp.com/contact |
| SKITRAB | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available: photos of product labels If available: photo of serial number |
| STOCKLI | Invoice Problem description Photo of complete product front panel Photo of complete product rear panel Photo of defect If available: photos of product labels If available: photo of serial number |
| SUUNTO | You can apply directly on: https://www.suunto.com/en-gb/Support/Repair-services/Online-Service-Request/ |
| THERMAREST | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels Indispensable if available: photo of serial number (usually towards Thermarest logo) (Your item will probably be returned to the after-sales service) |
U - Z
| Brand | Items to be supplied |
| VAN DEER |
Invoice Additional information for skis: Photo of complete product front panel |
| VEJA | Request valid within 6 months of purchase Invoice Description of the problem Overall photo of product Photo of defect If available: photos of product labels Indispensable: photo of the production code under the insoles of one of the shoes (see attachment) |
| VOLKL | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number Additional information for skis: Photo of entire product front side Photo of product in its entirety, rear face |
| ZAG | Invoice Problem description Overall picture of product Photo of defect If available: photos of product labels If available: photo of serial number |
