Delivery and returns for the Netherlands

Return costs

 

WHAT ARE THE CONDITIONS FOR GETTING A REFUND?

* Your return request must be made within 60 days of receiving your order.

To ensure our customers are able to form an opinion on our products with total confidence, Snowleader has extended the product return period from 14 to 60 days for general customers. For customers who are members of the Snowleader Mountain Club, the 100-day return period remains unchanged. You can consult all the return conditions in our Terms and Conditions .

* The products must be new and unused, in the original packaging (please do not use the original packaging to pack the parcel) The products must be returned with original labels.

* Please note! We will not refund products that have been customised or made to the customer's specifications. Skis that have been drilled and assembled, skins cut to the size of the consumer's equipment, thermoformed shoes, etc., perishable and/or unsealed products such as food products, suncare, and cleaning products for sanitary and health protection reasons.

* The return of products may be refused on certain underwear such as briefs.

In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised following the supply of PPE (safety equipment subject to legislation on Personal Protective Equipment) which includes in particular harnesses, carabiners, descenders, cams, ropes, straps and all safety and belay equipment for climbing and mountaineering.

In the case of returning a bundle, the customer must return the entirety of the bundle. It is not possible to return an individual product from a bundle.

To find out more, please consult the Terms and conditions .

The return of skis and snowboards will be charged to the customer.

HOW DO I GET REFUNDED?

To simplify and speed up the returns process, we suggest submitting your return request directly online. In order to do this, please log into your customer account and go to the "My Orders" section.

If your return complies with our returns policy*, the ‘Return a product’ button will appear and will allow you to follow the return request procedure. All you have to do is indicate the quantity, the condition of the product(s) being returned and the reason for the return and our system will register your request. You will automatically receive a confirmation email, via which you can download your return form to enclose within your return parcel. Please also include the preparation slip you received with your order. If your order is eligible for a return label, you will be able to download it from the return request confirmation email. This return label can also be downloaded from your customer account, with the return details you have just entered. Once we have received your returned product(s), our teams will process your return and your refund as quickly as possible or store credit will be issued promptly.

*Return eligibility conditions:
- The return request must be made within 60 days of receiving the order for general customers and 100 days for customers who are members of our Snowleader Mountain Club loyalty scheme.
- Some products cannot be returned, please refer to the list in our Terms and conditions .

You can drop off your parcel at a post office or collection point.

You have the option of receiving either:

- a refund. If your item is returned to us in its new condition, and in its original packaging, within 14 days of receiving it, we will refund you directly on the bank card you used.

- credit. This is valid for 1 year on the entire site.